Role Description: Moved into an Assistant Customer Order Processing Manager role in an automated CFC, supporting high-volume customer-order operations, team coordination, workflow execution and day-to-day operational problem solving.

Role Description: Completed an industry placement at Optimum Insurance as part of the Professional Year Program, gaining exposure to a professional software environment with a focus on software development and testing activities.

Role Description: Provided Level 1 technical support in an ISP environment, assisting customers with internet connectivity and service-related issues. Troubleshot common network and router problems, performed basic connectivity checks, supported router configuration, recorded and managed support requests, and escalated unresolved technical issues when required. The role developed my practical troubleshooting, networking, customer communication and first-line support skills.

Role Description: Supported and supervised IT lab activities across community schools in five districts of Nepal, gaining practical exposure to computer-lab environments and technology support in education settings.